Return policy
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Q: I received a defective / damaged product, can I get it refunded?
If the product you received is damaged or defective, you can return the product in the same condition that you received it with the original box intact and / or the package intact, once we receive the returned product, we will inspect it, and if it is found that the product is defective or damaged, we will return the value of the paid product with No shipping fees have been paid.
Q: I received a wrong item, how do I return it?
In the unusual circumstances where the product received is wrong, you can return the product in the same condition that you received it with the original box intact and / or the package intact. Once we receive the returned item, we will refund the amount as long as the return is made within 15 days.
There are some situations where it can be difficult for us to support returns:
If the return is requested outside the specified time frame, which is 15 days from the day of receipt.
If the product is used, damaged or not in the same condition that you received it.
Any consumable product that has been used or installed.
Products with a tampered or fake serial number. Anything missing from the package you received including price tags, stickers and packaging
The original and free accessories and accessories. Fragile and personal hygiene products
Q: I changed my mind; Can I return what I bought?
If you change your mind before receiving your product, just contact us to cancel your order and we will refund the amount paid with any shipping fees applied. If you want to return the product after receiving it, you have up to 15 days to return it, subject to the rules mentioned below:
The product should not be in the "non-returnable products" list.
The product should not be from the liquidation goods and it is clearly stated that it is not subject to return.
Only products whose "retail packaging" has never been opened (sealed box / sealed) and still have their original seal can be returned.
Also, any consumable products that have been used or installed cannot be returned. As described in Consumer Rights in the Non-returnable Products section.
Q: How long does it take to receive a returned product?
Usually, a shipping company representative will contact you within 3-5 days from the day you requested the return. However, sometimes it can take up to two weeks for a representative of the shipping company to receive the product.
Q: Can I make an appointment with the shipping company to return an item?
At the moment, you will not be able to contact the shipping company directly. However, once a shipping company’s representative calls you to receive the product, you can provide him with your preferred time.
Q: Can I return my product after 15 days?
There may be situations where you are not able to return products within 15 days. In these cases, please contact our customer service team or through the “Contact Us” page to file a complaint. Complaints are dealt with on a case-by-case basis. However, all returns accepted in accordance with consumer protection laws must be within the time limit.
Q: How can I get a refund if my payment method is a credit card?
If you paid by electronic means (credit or debit card), the amount paid will be refunded to your card. The amount paid may take up to a month to appear on your card account statement or cashU, depending on how long the bank takes to complete this process.
Q: Can I exchange or change a product instead of a refund?
At present, Snapshot does not support product exchange or change policy; However, you can still return the product and get a full refund.
Q: I lost the original box in which I received the product, how can I return it?
We accept returning the product only if it is in its original unopened box or packaging with all labels and barcodes on it, but in this case, please check the Help Center for more information.
Q: What does "Retail Packaging" mean for a product that has never been opened (closed box / riveted)?
It means that the product is new, unused, unopened, undamaged, and in its original package. The package must be the same when it was delivered to you.
Q: Can I return an item through my delivery company or have it personally delivered anywhere?
Currently, the product can only be returned to us through one of our shipping companies.
Q: Who pays the shipping fees when returning an item?
You can return the product for free within 15 days from the date of delivery, as Logta bears all shipping charges.